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BFCSA: Banksters holding all to ransom. FOS gives 28 days to banks and 7 days to Victims. Hello Minister?

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This has to stop:  The Financial Ombudsman's Service gives the Bankster Lawyers 28 days to respond to a FOS letter.  Banksters pay FOS $5000 per victim for FOS to survive.  FOS then give victims 7 days to respond to FOS letters.

Dear Mr Shane Tregillis....please fix this problem.  

BFCSA Members suggest that in order for victims to be treated equally and fairly............EQUAL TIME for response, should be mandatory for all parties.

Could all members please write to Mr Tregillis and ask for this inequality to be rectified immediately, cc Minister Bill Shorten, since he is in charge of EDR licenses and responsible for all things crooked in the Banking and Financial products sector.

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  • doyla66
    doyla66 Saturday, 13 April 2013

    Something horribly wrong here. I imagine this shortened response time would be solely driven by the banks. It is typical of what you can expect from them. After all we all know who owns and runs the FOS or the BFOS as I like to call them. (Bank funded obsolete service). This must have only recently been instigated between the banks and FOS. We had an ongoing maladministration
    Case againt Nab commencing March 2010 and was completed in about April 2011. We were always given 28 days to respond as was Nab. On many occassions Nab requested an extension and this was usually either 2 weeks or 1 month.
    Guess the BFOS are under stress to get things moving. I,m sure Phil the fearless BFOS leader is not to impressed with the pressure being placed on his shoulders. I say Good to that. How about pulling your finger out Phil and stop hiding the banks fraudulent activities. It will all come out why prolong the agony. Come on Phil do the right thing. I don't know how much substantiated evidence your need before you admit the truth.

  • doyla66
    doyla66 Sunday, 14 April 2013

    The banks should be made to pay FOS investigators to meet up with the victims face to face.
    Otherwise we are just a number.
    No face means they don't have to look into our sad, honest, trusting faces.
    No empathy for the victims.
    Mr Treggillis we need more than 7 days to respond...please give us the same amount of time afforded to the banks.

  • doyla66
    doyla66 Sunday, 14 April 2013

    You are right Aree. The FOS case manager offered us mediation with Nab with a town central to both. We said OK to that but Nab bothered. to respond to that or they may have said NO. All I know is that we were never informed of their decision either way. Who is the culprit in this. Nab or the case manager

  • doyla66
    doyla66 Sunday, 14 April 2013

    The case manager is not doing their job - they should see it through to the end.

  • doyla66
    doyla66 Sunday, 14 April 2013

    Senator John Williams tried to arrange a meeting with the CBA, himself and us. CBA REFUSED. They know FRAUD has been committed, so CBA refused to meet with a Senator and the victims.

    They can keep ignoring & try to hide from this FRAUD, but it will catch up with them - very soon.
    The CRIMINAL INVESTIGATIONS BRANCH are investigating both the bank and the brokers for criminal fraud.

  • doyla66
    doyla66 Tuesday, 16 April 2013

    More of the CBA's superior customer service? I've had a few rounds with their Complaints handling people over the last few years. The last one chopped the complaint short and closed the file. I still don't have a result and I had a list of other questions for her. Clearly a waste of time trying to get assistance from any bank that arrogant and rude.
    Good to hear your case is getting real attention from the police.

  • doyla66
    doyla66 Friday, 19 April 2013

    You are right Lisa, CBA 'case manager' today told me I would need to sue to get the documents! Great customer service no?! :o:( The whole system is pervasively arrogant, presumptuously dictatorial and criminally inclined to get its own way. Sue for your documents, yet the catch cry is:-
    'Our vision is to be Australia's finest financial services organisation through excelling in customer service' (What vision, what customer service, what a joke!) Should be 'CBA - Crucify By Arrogance - Our nature is to be Australia's biggest, most corrupt financial services organisation by preying on the public. Oh Yeah, bugger customer service!'

  • doyla66
    doyla66 Monday, 15 April 2013

    When a bank refuses to meet with a Senator, they are truly admitting their guilt. This should be mentioned at the Senate enquiry in May.

  • doyla66
    doyla66 Monday, 15 April 2013

    Just shows how haughty the banks have become.
    Between them they have a $50-100 billion problem.
    That is fraud on a massive scale. Their greed has ruined the lives of thousands and will ruin them ultimately also.

  • doyla66
    doyla66 Monday, 15 April 2013

    why the difference

    I have just been in contact with FOS to find out if our bank had responded. My case manager went on to tell me he had not had a chance yet to look at the response they had sent to him as it was a couple of days late and he had too much other stuff on his plate. He told me that in due course he would get around to looking into it and then send me a copy for me to respond back to. Get this one "please stick to response times as we are very busy and will close cases not responded to in the allocated time frame" BELIEVE IT OR NOT. The bank can take extra time with all its Lawyers and Legal Eagles and we must do it by the rules or forego our opportunity to put our case forward. WHAT A JOKE.

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